At Dora Trek, we want you to have a smooth and satisfying shopping experience. If you face any issue with your order, please review our refund and return guidelines below.
1. Return Eligibility
You may request a return if:
- The product is damaged
- The product is defective
- You received the wrong item
Return requests must be made within 3 days of receiving your order.
2. Conditions for Returns
To qualify for a return:
- The item must be unused
- The item must be in its original packaging
- All accessories and included items must be intact
3. Refund Process
Once your returned item is inspected and approved:
- A refund will be issued in cash, since we offer cash on delivery only
- Refund will be provided at the time of pickup or during the delivery of a replacement, depending on the situation
4. Non-Returnable Items
Some items may not be eligible for return due to hygiene or product-specific reasons. Such items will be clearly mentioned on the product page where applicable.
5. Exchange Option
If available, you may request a product exchange instead of a refund. Exchanges follow the same eligibility criteria as returns.