At Dora Trek, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

Returns
You may return most items within 14 days of receiving your order for a full refund or exchange, provided the items are unused, in their original condition, and packaging.

To initiate a return, please contact us within 14 days of delivery at [email protected] with your order details. Returns requested after 14 days will not be accepted.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 business days to the original payment method or as agreed.

Please note that shipping charges are non-refundable.

Exchanges
If you wish to exchange an item, please contact us within 14 days of delivery. We will guide you through the exchange process.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing [email protected] with photos and order details. We will arrange a replacement or refund promptly.

Contact Us
For any questions or to start a return, please email us at [email protected].